self study exercises for business listening skills - active and empathic listening exercises in business
self study exercises for business listening skills - active and empathic listening exercises in business
self study exercises for business listening skills - active and empathic listening exercises in business

Listening Strategy and Skills



Becoming a Better Business Listener


Your skill as a listener can make or break your success in leadership, teams, customer relationships, and negotiation. This topic, taking a fresh look at how you can become more effective as a listener, was written by businessLISTENING.com editor Bruce Wilson, a business coach for executives, professionals, and entrepreneurs.

Part I, Strategies for Business Listeners sets out a simple model explaining how an effective listening style changes ordinary conversations. The central premise is that you will get more out of conversations by first knowing your conversation goals, then narrowing your focus to 3 choices: talk or listen; focus or clarify; and listen attentively or not. More....

Part II, How to Listen (Attentive Listening Skills) provides the nuts-and-bolts tactical complement to the listening strategy proposed in Part I. Subjects include: "Get Over Yourself, Give Them A Solo", which speaks to the power of not interrupting in any one of a multitude of ways; "Stop Multi-tasking", about the importance of focus; and finally, "Recap Regularly", "Use Supportive Words", and "Use Body Language" which show how to establish a tangible connection between yourself and the person you are talking to. More....

Part III, How Effective Listeners Ask Questions / Listening Self-Study covers the art of asking non-leading questions which contribute to, rather than morph, what a speaker is saying. Part Three also provides exercises and resources you can use to sharpen your listening skills. More....

Part IV, Emotion Savvy Communication is not for the armchair listener or the faint at heart. Emotions (also called "feelings") are increasingly understood as a complex interaction of human brain and body systems. Because they are integrally linked to decisionmaking, emotions are a key component of communication. But because the role of emotions is poorly understood, and "purely rational thought" has long been an ideal within science and economics, emotions are often ignored, avoided or mishandled even while they are playing a pivotal role in business decisions. The simple solution: develop the vocabulary and skill to accurately identify the emotions being conveyed in conversations, both by the people you listen to and by yourself as a speaker. It's easy enough for most of us to attempt this -- with very few exceptions, we have all the equipment we need -- but like anything worth doing it takes practice and some amount of trial and error to become skilled. More....

Appendix A. Technology consultant and author Paul Glen shares the tried and true path to becoming an ordinary IT professional in his contribution, 5 Steps to Poor Listening: The IT Professional's Guide. More....

Appendix B. Help For Those Who Talk Too Much: Seven Points To Help You Stop Yourself, and Others, From Rambling At Work. How often have you wished for a tried and true cure for an all-too-common business malady variously known as "an inability to simplify," "a lack of organization," or (less politely) "running off at the mouth"? Find the uncomplicated solution from Bruce Wilson here. More....

 

Worst case scenario:

The pointy-haired boss in the Dilbert comic strip is amazingly aggravating because he already has all the answers and is impervious to others' ideas. We all know somebody like that. What's worse, at times we may BECOME Dilbert's boss without even realizing it--maybe with a co-worker, maybe with a customer, maybe within a negotiation.


The question of WHY one benefits from better listening is discussed both in this topic and in the section Practical Benefits of Better Listening for Leaders and Teams in the Leadership topic of businessLISTENING.com.


Overview

Home Page

Detailed Description of Topics

Topics

Listening Strategy and Skills

Leadership
and Teams

Customer Relationships
in Sales and Marketing

Conflict Resolution and Negotiation

Resources

Listening Books

About Us

Contributors

Editorial

Contact Us


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summary of site contents:

Home Page | Detailed Description of Topics | Listening Strategy and Skills | Leadership and Teams | Customer Relationships in Sales and Marketing | Conflict Resolution and Negotiation | Listening Books | Contributors | Editorial | Contact Us |


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businessLISTENING.com is produced by Wilson Strategies, consultants for leadership, customer relationship, and group process development.

Discussions of any author, business, business method or personal practice on this site are not endorsements, but are instead intended to provoke critical thinking and individual learning about the role of listening in business.

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